Refund & Cancellation Policy

From DC Trades, the free trading journal

This Refund & Cancellation Policy explains how payments, cancellations, refunds, and subscription-related matters are handled for DC Trades, a trading journal platform.

2. Cancellation

DC Trades paid plans are currently purchased for a fixed 92-day period.

Unless otherwise stated at checkout, these plans do not automatically renew.

Because there is no automatic renewal, there is normally no recurring subscription cancellation required. Your paid access remains available until the end of the applicable 92-day period, unless your account is suspended or terminated under our Terms of Service.

3. Refunds

Because DC Trades provides access to a digital service, completed payments are generally non-refundable once the paid subscription has been activated.

However, DC Trades may consider refund requests in cases such as:

  • Duplicate payments
  • Clearly incorrect charges
  • Technical problems that prevent access to a paid subscription
  • A payment being incorrectly processed
  • Other circumstances where a refund is required by applicable law

Nothing in this policy limits any mandatory consumer rights that apply to you.

4. Duplicate or Incorrect Payments

If you believe you were charged more than once or paid an incorrect amount, contact DC Trades as soon as possible.

We may review the payment and, where appropriate, issue a correction or refund.

Please provide your payment reference ID or transaction information when contacting us.

5. Cryptocurrency Payments

DC Trades currently supports cryptocurrency payments through a third-party payment provider.

Payments may involve:

  • Blockchain network fees
  • Confirmation delays
  • Exchange-rate changes
  • Network congestion
  • Blockchain transaction requirements

You are responsible for sending the correct cryptocurrency, exact amount, and correct network shown during checkout.

For current DC Trades crypto checkout, payments may require USDT using the TRC20 (TRON) network.

6. Incorrect Cryptocurrency or Network

You must carefully verify the payment instructions before sending funds.

Sending:

  • The wrong cryptocurrency
  • The wrong network
  • An incorrect amount
  • Funds to an incorrect address

may result in the payment being delayed, rejected, or not recognized.

DC Trades cannot guarantee recovery of funds sent incorrectly.

DC Trades will never ask you for your private key, seed phrase, recovery phrase, wallet password, or other wallet credentials.

7. Cryptocurrency Refunds

If DC Trades approves a refund for a cryptocurrency payment, the refund method will depend on the payment provider, transaction status, technical availability, and applicable law.

Because cryptocurrency prices can change, the cryptocurrency amount returned may differ from the amount originally sent.

Blockchain and payment-provider fees may also affect the final amount received.

8. Failed, Expired, or Unconfirmed Payments

A payment may remain pending while blockchain confirmation is being completed.

If a payment:

  • Fails
  • Expires
  • Is rejected
  • Is not received
  • Cannot be confirmed

the corresponding paid plan may not be activated.

If you believe you completed a payment but your account was not activated, contact DC Trades with your payment reference ID.

9. Payment Confirmation and Activation

DC Trades activates a paid plan after the payment provider reports the payment as successfully completed.

A payment showing as waiting or confirming does not necessarily mean that the subscription has been activated.

Once the payment reaches the required completed status, DC Trades processes the subscription automatically.

10. Chargebacks and Payment Disputes

If you believe there is a problem with a payment, please contact DC Trades first so that we can investigate the issue.

Nothing in this policy limits any rights or remedies available to you under applicable law.

11. Promotional Offers

Discounts, promotional pricing, or special offers may have additional conditions.

Unless expressly stated otherwise, promotional pricing does not guarantee the same price for future purchases.

12. Free Plan

DC Trades currently provides a Free plan with limited functionality.

The Free plan does not require payment and does not automatically convert into a paid plan unless you separately choose to purchase a paid plan.

13. Account Suspension or Termination

If your account is suspended or terminated because of fraud, abuse, unlawful activity, security violations, or material violations of the DC Trades Terms of Service, you may not be entitled to a refund, except where required by applicable law.

14. Service Changes

DC Trades may modify, suspend, or discontinue features when reasonably necessary.

If a material service change requires a refund or other remedy under applicable law, DC Trades will provide the remedy required by law.

15. How to Request a Refund

To request a refund or report a billing issue, contact:

Email: support@dctrades.in

Please include:

  • Your DC Trades account email
  • Payment date
  • Payment Reference ID
  • Transaction hash, if available
  • Plan purchased
  • A brief explanation of the issue

Never send passwords, private keys, seed phrases, recovery phrases, or wallet credentials.

16. Refund Processing

Refund requests will be reviewed on a case-by-case basis.

If a refund is approved, processing time may depend on the payment provider, payment method, blockchain network, and other factors outside DC Trades' control.

17. Consumer Rights

Nothing in this policy is intended to remove, restrict, or waive any mandatory consumer rights or legal remedies that apply to you.

18. Changes to This Policy

DC Trades may update this Refund & Cancellation Policy when its services, pricing, payment methods, or legal requirements change.

The latest version will be published on this page with the applicable Last updated date.

19. Contact

For payment, cancellation, or refund questions:

DC Trades

Email: support@dctrades.in